I want you to be completely happy with your artwork. If there is ever a problem with your order, please contact me so I can make it right.
In-stock and ready-to-ship artwork may be returned or exchanged within 30 days of delivery.
Returned artwork must be in its original condition and packaged carefully to prevent damage during return shipping.
If the return is due to my error, a defect, or damage during shipment, I will repair, replace, exchange, or refund the item, as appropriate.
All custom calligraphy, personalized artwork, and made-to-order pieces are final sale. These items are created specifically for each customer after the order is placed and cannot reasonably be resold to another customer. Therefore, they are not eligible for returns, refunds, or exchanges simply because of a change of mind, change of plans, or personal preference after production has begun.
However, I fully stand behind the quality of my work. If your custom artwork arrives with shipping damage, a manufacturing defect (it's handmade so human error is possible), an error that I made, or if the artwork materially differs from the approved order specifications, I will repair, replace, remake, or refund the item at my discretion.
Customers are responsible for carefully reviewing all order details before production begins, including spelling, names, dates, wording, translations, character selection, language choice, dimensions, mounting options, colors, and any other custom specifications.
Once a custom order has been approved or production has begun, changes may not be possible, and the order becomes non-cancelable except in cases involving my error, a defect, or shipping damage.
Many custom orders involve Chinese, Japanese, Korean, Sanskrit, or other special wording. I often review custom orders and may contact you if I notice a possible issue, a better wording option, or a translation concern before production begins.
If you provide your own wording or characters (for example, Chinese or Japanese text entered directly into my search box, or text copied from my dictionary or another source), please verify that the spelling, translation, and meaning are correct before placing your order, as your artwork will be created exactly as submitted. However, if you order a design, translation, or phrase directly from the Oriental Outpost catalog, I stand behind the accuracy of my listings and will gladly correct any errors that are my responsibility.
If your artwork arrives damaged, defective, or incorrect, please contact me as soon as possible and include photos of the item, packaging, and any visible damage or error.
For valid claims involving shipping damage, defects, or my mistake, I will work with you to repair, replace, remake, exchange, or refund the artwork, as appropriate.
For ordinary returns of in-stock artwork, the customer is responsible for return shipping unless the return is due to my error, a defect, or shipping damage.
Please contact me before sending any return so I can provide the correct return instructions.